Customer Service: The Most Powerful Tool for Building a Dream Home

Even the most beautiful home can turn ugly fast if a builder is challenging to work with and unresponsive to your needs. That’s why customer service is the highest priority at Toll Brothers.

Consider the experience of recent home buyers, Michael and Kimberly Carson:

“In all sincerity, your staff sets your builder apart from others. The personal attention and attention to detail made the entire experience a delight. The design center was also excellent. Everyone associated with Toll made sure we were happy and satisfied. THANK YOU! We can’t imagine buying a new home from anyone else.”

Read many more stories like the Carson’s here.

At Toll Brothers, we go above and beyond to provide you what you’re looking for, even before you step foot into one of our communities. Our award-winning Design Your Own Home website allows you to customize blue prints, home designs, interior designs, and create the home of your dreams online – you never have to speak to a sales representative or visit a home model to start visualizing your dream home. You can consider all of the possibilities in the comfort of your own home!

But once you begin moving forward with us, you will experience the full measure of our responsiveness. From placing a deposit to selecting the perfect delivery option (you can enjoy your new home in weeks with a Quick Delivery Home, or choose extended delivery if you need time to sell your existing home), Toll Brothers makes your entire home-construction and purchasing experience stress-free and positive.

Learn more here: Pathways to Ownership.

Throughout the building process, rely on a Toll Brothers certified project manager to personally respond to your needs and help make the home of your dreams a reality. The building process culminates with our unique, comprehensive two-step pre-settlement orientation program. The first orientation takes place five to seven days before closing. You’ll walk through your new home with your construction manager and review every detail referenced in a nine-page 360-item checklist. If everything isn’t to your perfect satisfaction, the construction team will do any fine-tuning and touch-ups. Then, you’ll have an opportunity to review everything again – we want to make sure we meet or exceed your expectations.

That commitment to service continues long after closing with our Home Care warranty program.

With outstanding service before, during, and after the sale, it’s no wonder Toll Brothers’ customer satisfaction ratings reach well into the 90th percentile and that Toll Brothers was named the most admired home builder in the nation by Fortune magazine.

This Post Has 6 Comments

    1. Toll Brothers

      Hello Larry, thank you for your comment. Toll Brothers is flattered that you would first think of us to build your three new homes, however, we only builds new homes within our communities. We do offer several beautiful communities in Yorba Linda, CA. Please visit our website to learn more – TollBrothers.com/CA.

    1. Toll Brothers

      Hello Mason, thank you for your comment. We have several communities across the country that offer home designs that are approx. 2,000 sq. ft. If you let us know what state/region you are most interested in, we can better help you with your new home search. Please email us at SocialMedia@TollBrothers.com.

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